Cart
0
0 Ft
Privacy Policy
The online store available at thetootem.com, the website mozaikelmeny.hu, and their subpages (hereinafter: the "Online Store", "Website") are owned by The Tootem Kft., and the store is operated by The Tootem Kft. (hereinafter: the "Operator").
We kindly ask our potential customers and users to read these General Terms and Conditions (GTC) carefully. Please use our services only if you agree with all provisions and accept them as binding. The scope of these GTC covers all commercial transactions within Hungary and the European Union that are concluded between the Operator and the customer based on purchases made through the Online Store.
Our contract is concluded exclusively online, in electronic form. It does not qualify as a written contract, is not signed individually, not registered, and not sent by post; however, its content is archived and can be accessed and retrieved later. Please note that the Operator does not consider itself bound by any code of conduct under Act XLVII of 2008 on the prohibition of unfair commercial practices against consumers.
If you have any questions regarding the operation of the Online Store, or the ordering and delivery conditions and processes of our products and services, you can contact us via the details provided on the Website and in these GTC.
Operator's details
Company name: The Tootem Limited Liability Company (The tootem Korlátolt Felelősségű Társaság)
Registered office: 4030 Debrecen, Álmos utca 5-7., Hungary
Mailing address: 4030 Debrecen, Álmos utca 5-7., Hungary
Tax number: 28844215-2-09
Company registration number: 09-09-035144
Registering authority: Court of Registration of the Debrecen Regional Court
Language of the contract and communication: Hungarian
Email: hello@thetootem.com
Phone: +36 30 522 3357
Bank account number: K&H Bank 1040 3428 5052 7082 6588 1009
Ordering process
1. The customer may select and order products available in our Online Store and on our websites. By clicking on a selected product, the customer can view its detailed description. If the customer wishes to purchase the product, they can place it in a virtual cart by clicking the "Add to cart" button. By clicking "View cart and checkout", the customer can see the products added to the cart, the total invoice amount and the shipping fee. Here the customer can check the correctness of the order, especially prices and quantities, and can modify them if necessary. The cart automatically calculates the final total.
2. If the customer finds the quantity and the total amount correct and decides to purchase, they can simply click "Proceed to checkout". If the customer wishes to continue browsing, they can return to the products by clicking "Continue shopping".
3. Before proceeding to checkout, the customer may choose to log in as a registered customer, register as a new customer, or purchase without registration. If the customer has previously purchased in our store, they must enter the email address and password used during registration. If registering as a new customer, they must provide the data required for the purchase; the system stores this data so that next time only login is required. For purchases without registration, the customer must provide billing and shipping address details.
4. In the next step, the customer receives brief information about the shipping method, stating that in the case of product orders the package will be delivered to the specified address by our own colleagues.
5. The customer must then choose the preferred payment method (cash on delivery, bank card). For international shipping, ONLY bank card payment is available.
6. If the customer agrees with the order content as shown in "Order summary", they must also confirm that they have read and accepted these GTC and the payment obligation towards the Online Store. By clicking "Place order", the customer finalizes the order.
7. If online bank card payment is selected, payment will start after clicking "Place order". After submitting the order, the customer will be redirected to the online payment page to complete the transaction. After payment is completed, the page redirects back to our Online Store.
After submitting the order, the customer will receive an email confirmation within 2–3 business days to the provided email address, including the detailed order data.
Important
For certain countries and their related territories, customs duties apply, which may significantly increase shipping costs. The amount of domestic customs duty payable after ordering will be invoiced subsequently after the shipping fee has been calculated. In addition, any further customs costs charged by the recipient's country must be paid on site upon receipt of the package. The affected countries are: Switzerland, Turkey, Norway, Canary Islands (Spain), Channel Islands (England), Azores (Portugal), Vatican City, San Marino. We recommend using a Hungarian or other European shipping address.
Checking and correcting data entry errors
Please ensure that all provided details are accurate, as billing and delivery are performed based on the entered data. The correct email address and phone number are especially important; otherwise, contacting you and fulfilling the order may fail. If you do not receive an automatic email confirmation within 1–2 hours after placing the order, please check your mailbox storage capacity or the spam/junk folder. Please note that an incorrectly provided email address or a full mailbox may result in non-delivery of the confirmation and may prevent the conclusion of the contract.
The Online Store assumes no liability for delivery problems resulting from incorrectly provided data; any costs arising from this are borne entirely by the customer.
Customers may correct input errors before sending their contractual declaration. Before submitting the order, the content of the Cart can be checked, modified, or deleted at any time. Registered customers can check and modify their personal data (e.g., billing address, shipping address, phone number, etc.) at any time under "Edit my details" in the upper-right corner.
If incorrect data were provided due to an input error (e.g., wrong shipping address, incorrect quantity) and the customer notices this after submitting the order, the customer may request correction by phone (+36 30 522 3357) or by email (hello@thetootem.com) until the ordered products are handed over to the delivery service.
Order confirmation
We send an email notification about every order. This means that after the order is submitted, the customer receives an automatic email confirming receipt of the order. A contract is concluded only when the Online Store's confirmation email arrives in the customer's electronic mailbox. If the automatic confirmation email does not arrive within 2–3 business days from submitting the order, the customer's offer binding automatically expires without further conditions.
We do our best to ensure the accuracy of the information displayed in the Online Store and to keep stock information up to date. However, if the ordered product becomes unavailable due to stock depletion, fulfilling the order may become impossible. In such a case, performance becomes impossible and the contract is terminated. We will inform the customer without delay and initiate a refund of the total amount prepaid by the customer within 14 days at the latest to the payment card used.
Discounts and coupons
Coupons provide discounts that reduce the purchase amount. Coupons can be obtained through various promotions. When using a coupon, the coupon code must be entered in the small field under "Redeem coupon" below the cart contents, then by clicking "Redeem" the coupon value will be deducted from the total amount automatically. Vouchers cannot be exchanged for cash; partial redemption is not possible. Only one coupon may be used per purchase.
Prices
Our prices are the list prices valid at the time of ordering, displayed next to the products in the Online Store. Prices are gross prices and include VAT; however, they do not include shipping costs. Shipping costs are shown during the checkout process before finalizing the order and are also available in the Purchasing Conditions.
If an error or omission occurs regarding products or prices in the Online Store, we reserve the right to correct it. In such a case, we will inform the customer immediately after identifying and correcting the error. The customer may then confirm the order again, or either party may withdraw from the contract. In some cases, older products may still show an outdated purchase price on their cover page that differs from the current Online Store price; this does not affect the validity and application of the current prices shown in the Online Store.
Payment terms
Payment in our Online Store is available by bank card or cash on delivery; however, for international shipping ONLY bank card payment is available. In the case of cash on delivery, the full purchase price together with the shipping cost must be paid in cash to the courier upon delivery.
If, due to an incorrect order, the customer chooses a subsequent bank transfer or bank deposit, and the order value does not arrive in our account within 10 days from placing the order, we will send a warning email message. If payment still does not arrive within 30 days, we will cancel the order and notify the customer by email.
Recurring card payments
Recurring card payments are available on our websites under the following conditions:
To use recurring payments, during a successful registration transaction the customer provides explicit consent on the website that future payments initiated by the customer may be executed by the Operator without re-entering card details and without separate consent for each transaction.
Attention: Card data is handled in accordance with card scheme rules. Neither the Operator nor SimplePay has access to your card details.
The Operator is directly responsible for any recurring payment transactions initiated incorrectly or unlawfully by the Operator; any claims against the Operator's payment service provider (SimplePay) are excluded.
The customer acknowledges that when using SimplePay, the personal data stored in the Operator's user database will be transferred to OTP Mobil Kft. (1093 Budapest, Közraktár u. 30-32.) as a data processor. The nature and purpose of the data processing performed by the data processor are described in the SimplePay Privacy Notice available at: https://simplepay.hu/vasarlo-aff.
Shipping
Domestic delivery (within Hungary) is performed by the parcel delivery company. For international orders, the package will be delivered to the specified address by our logistics partner. The package is expected to arrive within 10 business days after order confirmation; however, we will inform you by email after receiving the order about the exact delivery method and costs.
The expected delivery time is presented during checkout and is also included in the confirmation email. For domestic delivery addresses, the courier service will inform you about the status and you will be able to track the package using the code provided by the courier service at the courier's tracking page. For international delivery addresses, you can inquire about the current order status via customer service.
After two consecutive failed delivery attempts, the purchased goods will be returned. The Operator will be notified of the returned goods and will contact the customer directly to complete the contract successfully. If delivery fails for reasons within the customer's interest beyond 30 days after order confirmation, performance is deemed impossible and the customer will be notified by email. After notification, the product will be returned to stock for resale, and any prepaid purchase price will be refunded within 14 days at the latest to the payment card used for the purchase.
The invoice is included in the delivered package. Please inspect the package in the presence of the courier (postal delivery person) upon delivery. If you detect any damage to the products, request a report and do not accept the package. Any damage or missing content during delivery must be recorded in a report between the handover party and the customer. We cannot accept subsequent complaints without a report.
Limitation of liability
The Operator makes every effort to ensure that the data displayed on its websites (product prices, availability, descriptions, etc.) are as accurate as possible. An obviously incorrect price of HUF 0 or HUF 1 resulting from a system error does not constitute an invitation to make an offer, except for HUF 1 promotions and gift products advertised under such campaigns.
Product images are for illustration; the product description always contains the product characteristics. In the event of errors, the provisions of Government Decree 45/2014 (II.26.) and the Hungarian Civil Code shall apply.
The Operator shall not be liable for damages resulting from force majeure or other events beyond its control, including but not limited to:
• use, operational disturbance, or malfunction of the Online Store websites,
• computer viruses, worms,
• any hardware/software failure, internet network failure, or other technical failures,
• line or system failures, or interruption of the internet connection.
Right of withdrawal
Pursuant to Government Decree 45/2014 (II.26.), the customer is entitled to withdraw from the purchase without giving any reason within 14 days from receipt of the product. The withdrawal period expires 14 days after the day on which the customer, or a third party other than the carrier designated by the customer, takes physical possession of the product. The customer may also exercise the right of withdrawal between the date of conclusion of the contract and the date of receipt of the product.
If the customer made the offer to conclude the contract, the customer has the right to withdraw the offer before the contract is concluded (i.e., before the Operator confirms the order), which terminates the binding nature of the offer.
If the customer wishes to exercise the right of withdrawal, the customer must send a clear statement of withdrawal (e.g., by post or electronically) to the following address:
4030 Debrecen, Álmos utca 5-7., Hungary
Email: hello@thetootem.com
The customer exercises the right of withdrawal in time if the withdrawal statement is sent before the deadline expires.
The customer may not exercise the right of withdrawal in the cases set out in Section 29 of Government Decree 45/2014, in particular:
• for non-prefabricated products made on the customer's instructions or clearly personalized;
• for perishable goods or goods that deteriorate rapidly;
• for sealed goods which are not suitable for return due to health protection or hygiene reasons, if unsealed after delivery;
• for goods which, after delivery, are inseparably mixed with other items;
• for sealed audio or video recordings or sealed computer software, if unsealed after delivery;
• for newspapers, periodicals and magazines (except subscription contracts);
• for digital content not supplied on a tangible medium, where performance has begun with the customer's prior express consent and the customer acknowledged that they lose the right of withdrawal after performance begins.
Withdrawal / return procedure and guarantee
If the customer withdraws from the contract, we will reimburse all payments received from the customer without undue delay, and no later than 14 days from the day on which we are informed of the customer's decision to withdraw, including delivery costs (except additional costs resulting from choosing a delivery method other than the least expensive standard delivery method offered by us).
For home delivery, the receipt date is the time of handover by the courier, which can be proven with the courier's receipt. We may withhold reimbursement until we have received the goods back or the customer has provided evidence of having sent back the goods, whichever is earlier. Reimbursement will be made using the same means of payment as used for the initial transaction, unless the customer expressly agrees otherwise; in any event, the customer will not incur any fees as a result of the reimbursement.
The customer must return the product without undue delay, and in any event no later than 14 days from the day on which the customer communicates the withdrawal. Cash-on-delivery return shipments cannot be accepted. The deadline is met if the customer sends back the goods before the period of 14 days has expired. The customer bears the direct cost of returning the goods. No other costs are charged to the customer. The customer is liable only for any diminished value of the goods resulting from handling beyond what is necessary to establish the nature, characteristics, and functioning of the goods.
Upon arrival of the package at the Operator, the unboxing and inspection of the returned product is recorded by video camera to avoid possible future disputes.
Warranty information
We sell only new products in our Online Store. Products are dispatched to the recipient in original, factory packaging and in intact condition. We assume liability for the distributed products in accordance with applicable laws.
1. Statutory warranty (kellékszavatosság)
When can the customer claim statutory warranty rights?
In the event of defective performance by the Operator, the customer may assert statutory warranty claims against the business in accordance with the Hungarian Civil Code.
What rights does the customer have?
At the customer's choice, the customer may:
• request repair or replacement, unless this is impossible or would result in disproportionate additional costs for the business compared to another remedy; or
• if repair/replacement is not requested or cannot be requested, request a proportionate reduction of the price, repair the defect at the business's expense (by themselves or by a third party), or as a last resort withdraw from the contract.
The customer may switch from one chosen warranty right to another; the cost of switching is borne by the customer, unless it was justified or caused by the business.
Time limits:
The customer must notify the defect without delay after discovery, but no later than 2 months from discovery. The customer may not enforce statutory warranty rights beyond the 2-year limitation period from performance.
Against whom can claims be enforced?
The customer may enforce statutory warranty claims against the business.
Additional conditions:
Within 6 months from performance, no additional condition applies beyond notifying the defect, provided the customer proves that the product/service was provided by the Operator. After six months, the customer must prove that the defect existed at the time of performance.
2. Product warranty (termékszavatosság)
In the event of a defect in a movable item (product), the customer may, at their choice, enforce either the right specified in point 1 or a product warranty claim.
As a product warranty claim, the customer may only request repair or replacement of the defective product.
A product is defective if it does not meet the quality requirements in force at the time it was placed on the market or if it does not have the properties specified by the manufacturer.
Time limit:
The customer may enforce product warranty claims within 2 years from the date the product was placed on the market by the manufacturer. After this period, the right is forfeited.
Against whom:
The customer may enforce product warranty claims only against the manufacturer or distributor. The customer must prove the defect when enforcing product warranty.
Exemption:
The manufacturer/distributor is exempt from product warranty if they can prove that:
• the product was not manufactured or placed on the market in the course of their business activity; or
• the defect was not detectable given the state of science and technology at the time of placing the product on the market; or
• the defect results from compliance with a law or mandatory authority requirement.
Proving one of these reasons is sufficient.
The customer may not enforce statutory warranty and product warranty claims simultaneously for the same defect. However, if a product warranty claim is successfully enforced, the customer may enforce statutory warranty rights regarding the replaced product or repaired part against the manufacturer.
3. Guarantee (jótállás)
In the event of defective performance, the Operator is obliged to provide a guarantee for products specified in Government Decree 151/2003 (IX.22.) on mandatory guarantees for certain durable consumer goods. Under the decree, the customer may request repair or replacement. The guarantee period is:
a) 1 year for a sales price from HUF 10,000 up to HUF 100,000,
b) 2 years for a sales price above HUF 100,000 up to HUF 250,000,
c) 3 years for a sales price above HUF 250,000.
The Operator is exempt from guarantee liability only if it proves that the cause of the defect arose after performance.
The customer may not enforce statutory warranty and guarantee claims, or product warranty and guarantee claims simultaneously for the same defect; however, the customer is entitled to rights arising from the guarantee independently of the rights specified above.
Complaint handling
Complaints may be submitted via the Operator's contact details specified in these GTC, verbally (by phone) or in writing (by letter or email). Requests for information or an opinion about the operation of the Online Store do not qualify as complaints. Verbal complaints submitted by phone or electronic communication will be assigned a unique identification number.
The Operator examines and, if necessary, remedies verbal complaints immediately where possible. If the customer disagrees with the handling of the complaint, or if immediate investigation is not possible, the Operator will record minutes of the complaint and its position and send a copy to the customer, and otherwise proceed as described below.
If the complaint cannot be resolved as above, the Operator will respond in writing within 30 days, unless otherwise provided by law. The response will include the minutes recorded pursuant to Section 17/A (5) of Act CLV of 1997 on consumer protection. If the complaint is rejected, the Operator must provide reasons. The Operator must retain the minutes of the complaint for 5 years.
The minutes must include:
a) customer's name and address,
b) place, time and method of submission,
c) detailed description of the complaint and list of documents/evidence,
d) Operator's statement on its position (if immediate investigation is possible),
e) signature of the person recording the minutes and—except for phone/electronic complaints—the customer's signature,
f) place and time of recording,
g) for phone/electronic complaints, the unique complaint ID number.
The Operator must retain the minutes and a copy of the response for 3 years and present them to supervisory authorities upon request.
If the complaint is rejected, the Operator will inform the customer in writing about available remedies and which authority or conciliation body may be contacted. The information will include the competent authority/conciliation body based on the customer's place of residence or stay, and their contact details. The information also covers whether the Operator will use a conciliation procedure to resolve the consumer dispute.
In consumer protection administrative matters, unless otherwise provided by law, first instance jurisdiction lies with the competent district offices, and second instance jurisdiction lies with the Pest County Government Office with national competence. The list of competent district offices is available at: https://jarasinfo.gov.hu/jarasok-lista.
For out-of-court resolution of consumer disputes, the customer may initiate proceedings before a conciliation body. Based on the Operator's registered office, the competent conciliation body is the Hajdú-Bihar County Conciliation Board (address: 4025 Debrecen, Vörösmarty u. 13-15).
Operation of digital content; technical protection measures; interoperability
The Online Store communicates via the HTTPS protocol. Regular backups are created of all content; therefore, in case of a problem, the original content can be restored. Communication through the Online Store is not encrypted. Access to the software serving the digital content displayed in the Online Store is restricted to the Operator, in compliance with the security measures described in the Privacy Notice.
Using the Online Store does not pose a risk to the customer's computer; however, the Operator recommends using antivirus software and installing operating system security updates. Protecting data stored on the customer's computer is the customer's responsibility. The Online Store works with all browser software and operating systems. Images, graphics, video and audio clips and other data transmitted via HTTPS can be accessed and displayed through any modern browser (latest versions of known browsers) on any device capable of running them. For an appropriate user experience, the customer must ensure a suitable browser and sufficiently fast internet connection.
Final provisions
The contract concluded with the customer is for a fixed term from the order until delivery of the ordered product and does not become indefinite. Beyond paying the product price and receiving the product, the customer has no further obligations towards the Operator. The customer is not required to provide any deposit or other financial security to the Operator.
The Operator's system may collect data about customer activity that cannot be linked to other data provided during registration, nor to data created when using other websites or services.
The Operator may send newsletters or other promotional emails to the user if the user has provided prior, clear, explicit and voluntary consent during registration by entering the required data. The Operator is not obliged to verify whether the data provided during registration or consent are true and accurate.
During the period of data processing, the user may request information from the Data Controller about the processing of their personal data. The Data Controller will provide written, clear information within the shortest possible time, but no later than 25 days from submission of the request, about the processed data, the purpose, legal basis and duration of processing, and—if data has been transferred—who receives or has received the data and for what purpose.
The user may withdraw consent at any time. In this case, after withdrawal the Operator will no longer send newsletters or promotional emails to the user and will delete the user's data from the newsletter subscriber list.
More detailed privacy information is included in the "Privacy Notice" available at the link titled "Data Processing Notice".
Reviews and other related opinions about products always reflect the users' views; the Operator assumes no responsibility for their content. The Operator reserves the right to delete opinions that violate public morals, business interests or legal regulations.
For matters not regulated in these GTC, the provisions of Act V of 2013 on the Civil Code, Government Decree 45/2014 (II.26.) on detailed rules of contracts between consumers and businesses, and Act CVIII of 2001 on electronic commerce services and information society services shall apply. By placing an order in the Online Store, the customer accepts and acknowledges as binding the Operator's GTC and data processing principles. The Operator reserves the right to amend the GTC unilaterally. In the event of amendment, the new terms will be published on the Website. For orders already in progress at the time of publication, the terms in effect at the time of ordering shall apply.
GTC effective: from 5 November 2025 until revoked.